Returns and Refunds
30 DAY RETURN POLICY: All eligible purchases made through our website do not require a receipt for return, but must be in brand new and unused condition. If eligible for a return, the value of the product including any applicable sales tax will be refunded, minus any shipping costs or fees that are not refundable to us and are associated with the purchase. (Example: PayPal will no longer refund their processing fee) If purchase was made through a third party vendor such as Amazon, eBay, or any other online or brick and mortar store, please return the product directly to them. All sales of Swamp Eye Submersible Lights and Swamp Eye Light Bars are final and are under warranty from the date of purchase. All sales of customized orders are final. Please see the Warranty Information section for additional information. If you have any questions about the operation and performance of our product, please contact us prior to purchasing.
Warranties and Refunds
LIFETIME NO QUESTIONS ASKED WARRANTY: Effective January 1, 2019 Outrigger Outdoors offers a lifetime "no questions asked" warranty on all products, subject to the limitations set forth herein. This warranty applies to manufacturer defects past one year or customer-inflicted damage, at any time, which causes the product to improperly function. A receipt is required as proof of purchase and photos of the damaged product are also required. We may request you to return the damaged product to us. When warranty is successfully claimed, we will replace the product for 50% of the MSRP value. This is our way of protecting your investment for a lifetime.
ONE YEAR MANUFACTURER WARRANTY: Effective January 1, 2019 Outrigger Outdoors warrants our product to be free from original defects in materials and workmanship for a period of one year from the date of original retail purchase, subject to the limitations set forth herein. This warranty applies only to the original retail purchaser and requires the purchaser to supply a copy of the original proof of purchase (original sales receipt) at the time warranty service is requested. If the purchaser purchased their product directly through our website, Outrigger Outdoors, there is no additional warranty registration required. However, if the purchaser purchased their product through a third party vendor such as but not limited to eBay, Amazon, or any other brick and mortar or online retail stores, they must register their product with us within 30 days of purchase. A receipt is required as proof of purchase.
WHEN FILING FOR WARRANTY: Please include a complete description of the problem, your name, address, telephone number, and a copy of the original proof of purchase. All transportation, insurance and freight charges associated with warranty service and repairs are the responsibility of the purchaser. If an original defect is found by us, we will, at our option, repair, replace or make appropriate adjustment.
The Manufacturer Warranty does not apply to: (a) asserted defects caused by normal wear and tear; (b) asserted defects caused by modifications, unauthorized service, accidents, neglect, misuse, abuse, improper maintenance, acts of Nature; (c) asserted defects involving subjective personal likes or judgements; (d) asserted defects due to water damage.
Should the defects not be deemed to meet Warranty requirements, Outrigger Outdoors will charge a reasonable repair or replacement charge not to exceed 50% of the manufacturer’s suggested retail purchase price. Outrigger Outdoors guarantees they will make their best effort to repair all customers’ products for the most minimal amount possible, if not at free of charge.