FAQ
Where do you ship from?
All orders ship from our facility in Sealy, Texas. Our products are stocked and shipped from our facilities to ensure fast, reliable delivery and consistent quality control.
How long does it take to process and ship my order?
Most orders are processed within 1 business day. Once shipped, delivery times vary by location and shipping method, but tracking information will be provided as soon as your order leaves our facility.
Do you offer free shipping?
Yes, we offer free shipping on qualifying orders. Any applicable free shipping promotions will be clearly shown at checkout.
Do you ship internationally?
We do ship internationally on select products. International shipping rates, duties, and delivery times vary by destination and will be calculated at checkout where available. If you have questions about international orders, feel free to contact us before purchasing.
Will I receive tracking information?
Absolutely. Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, contact us as soon as possible. We’ll do our best to accommodate your request, but once an order has been processed or shipped, changes may no longer be possible.
What carriers do you use?
We primarily ship using UPS and USPS, depending on package size, destination, and shipping method selected.
Customer Support & Help
How can I contact customer support?
You can reach our team through our Contact Us page or by emailing us directly. We take pride in responsive, knowledgeable customer support and do our best to answer all inquiries promptly.
Do you offer help choosing products?
Yes. If you’re unsure which product is right for your setup, application, or conditions, our team is happy to help. We’ll walk you through options and make sure you get the right gear the first time.
What are your support hours?
We offer 24/7 AI-powered support for quick questions and guidance. Our Live Product Support Expert Team is available during standard business hours, Monday through Friday. Messages received outside of business hours will be answered as soon as possible on the next business day.
Can I talk to someone before ordering?
Absolutely. We encourage customers to reach out with questions before purchasing—especially for lighting, power, or setup-specific products. Our goal is to make sure you’re confident in your order.