FAQ

Warranty Information

LIFETIME NO QUESTIONS ASKED WARRANTY: Effective January 1, 2019 Outrigger Outdoors offers a lifetime "no questions asked" warranty on all products, subject to the limitations set forth herein. This warranty applies to manufacturer defects past one year or customer-inflicted damage, at any time, which causes the product to improperly function. A receipt is required as proof of purchase and photos of the damaged product are also required. We may request you to return the damaged product to us. When warranty is successfully claimed, we will replace the product for 50% of the MSRP value. This is our way of protecting your investment for a lifetime. 

ONE YEAR MANUFACTURER WARRANTY:
Effective January 1, 2019 Outrigger Outdoors warrants our product to be free from original defects in materials and workmanship for a period of one year from the date of original retail purchase, subject to the limitations set forth herein. This warranty applies only to the original retail purchaser and requires the purchaser to supply a copy of the original proof of purchase (original sales receipt) at the time warranty service is requested. If the purchaser purchased their product directly through our website, Outrigger Outdoors, there is no additional warranty registration required. However, if the purchaser purchased their product through a third party vendor such as but not limited to eBay, Amazon, Bass Pro Shops, Cabelas, or other brick and mortar or online retail stores, they must register their product with us within 30 days of purchase. A receipt is required as proof of purchase.

WHEN FILING FOR WARRANTY: Please include a complete description of the problem, your name, address, telephone number, and a copy of the original proof of purchase. All transportation, insurance and freight charges associated with warranty service and repairs are the responsibility of the purchaser. If an original defect is found by us, we will, at our option, repair, replace or make appropriate adjustment.

The Manufacturer Warranty does not apply to: (a) asserted defects caused by normal wear and tear; (b) asserted defects caused by modifications, unauthorized service, accidents, neglect, misuse, abuse, improper maintenance, acts of Nature; (c) asserted defects involving subjective personal likes or judgements; (d) asserted defects due to water damage.

Should the defects not be deemed to meet Warranty requirements, Outrigger Outdoors will charge a reasonable repair or replacement charge not to exceed 50% of the manufacturer’s suggested retail purchase price. Outrigger Outdoors guarantees they will make their best effort to repair all customers’ products for the most minimal amount possible, if not at free of charge. 

Return Policy

90 DAY RETURN POLICY: All eligible purchases made through our website do not require a receipt for return, but must be in brand new and unused condition. If eligible for a return, the value of the product including any applicable sales tax will be refunded, minus any shipping costs associated with the purchase. If purchase was made through a third party vendor such as Amazon, eBay, Bass Pro Shops, Cabelas, Academy or any other online or brick and mortar store, please return the product directly to them. All sales of Swamp Eye Submersible Lights and Swamp Eye Light Bars are final and are under warranty from the date of purchase. Please see the Warranty Information section for additional information. If you have any questions about the operation and performance of our product, please contact us prior to purchasing.

Common Hunting Questions:

The following answers are based upon the Outrigger Outdoors staff experience and recommendations; they have not been proven as fact.

1.) What color light is best for hunting at night?

We recommend red LED hunting lights for night hunting. Although most predators and varmints are color blind, the green LED hunting lights cast a much more apparent shadow that predators and varmints alike are more likely to see. Green LED light is easier for the human eye to pick up on but predators such as coyotes, bobcats, fox, and mountain lions have pristine vision that allows them to pick up on shadows casted by the green light. The mellow nature of red LED lights does not cast a significant shadow and are very difficult for the most prized predators to pick up on. As for white hunting lights and spotlights, they are beneficial for spotting animals at long range but they are not beneficial for staying under the radar.

2.) Have you done any field testing to verify the best night hunting light color?

We’ve actually done several very unscientific tests with zero statistical backing other than our own results, on the red predator hunting lights vs. green predator hunting lights vs. white predator hunting lights debate. I’ve had a large one-acre area lit up with my trusty Outrigger Outdoors Red Eye hunting light and have watched hogs, coons, coyotes, and fox alike come in like you would normally expect. I’ve then used a green predator light, shining well off the animal and used a slower dimming approach from above as to not spook the animal and as soon as the bright green beam from the predator light has hit them, they flare off almost like they’ve been shot at. Strange to me, largely due to the fact I know so many professional and extremely successful amateur hunters that use green predator hunting lights with little to no difference than my red predator light. On the other side of the coin, the hog hunters of the world that I know almost exclusively using green hog lights. It doesn’t do as bad at wrecking your temporary night vision and still allows plenty of distance and illumination for that shot you’re out there to take in the first place. Hogs don’t tend to spook with the red hog lights or green hog lights, so why not use an all around Outrigger Outdoors Red Eye light capable of staying discrete in the shadows with the red LED flood light but also capable of turning an area of night time to day time with the touch of a button the facilitates over 10,000 lumens of bright white LEDs?

Common Fishing Questions:

The following answers are based upon the Outrigger Outdoors staff experience and recommendations; they have not been proven as fact.

1.) What is the best flounder gigging light or bow fishing light?

An age old multi-faceted question that amateurs and professionals alike rarely come to an agreement on, unless they have been introduced to the Outrigger Outdoors Swamp Eye fishing light of course (kidding, but not really). The most desirable flounder gigging light is one that will not pick up on the water surface particles, will not cause bright water reflections, but is capable of shining through the water to illuminate the bottom regardless of the water clarity. Running a bright white LED light bar while flounder gigging is the same as utilizing your high beams in a cloud of fog. The beams light up all the particles and you are unable to see where you are going. When you turn on the more mellow fog lights, they shine through the fog and light up the bottom (the road). The most optimal flounder gigging light is one that can adjust to the different water clarity conditions depending on how many particles are in the water. If the water is clear, a brighter (6000K) light will illuminate the bottom much better than a warm (2000K) light. Similar to the fog reference, fog lights are not the most optimal light on a clear day. Thus, if you have access to two lights, one 2000k and one 6000k, that is most beneficial. If you have access to a light that can adjust between 2000k and 6000k that is even more beneficial. Our personal experiences and research have lead to the design of the most optimal flounder gigging light available, the Swamp Eye fishing light.

2.) What types of flounder gigging lights are available?

The most common flounder gigging lights around today are LED light bars, halogen lights, high pressure sodium (HPS) lights, and more recently many variations of LED flounder gigging lights ranging from 1000K to 7000K color.  If we look back in history to the times our parents and grandparents were flounder gigging as kids, utilizing a lantern was the most common practice. The evolution of light emitting diodes (LEDs) has significantly limited the amount of lanterns in use today. More recently, manufacturers such as Outrigger Outdoors have used color matching technology to match their LED lights to cast the same light color as the desired halogen and HPS lights, without the extra power requirements which call for a generator or alternator.